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Our Services

Tools and solutions that unify health data, offer key insights, and put essential patient information at your fingertips.

HIE 101: What Do Our Services Solve?

Rhode Island HIE is committed to making health information accessible when and where it is needed most. Our services help healthcare organizations overcome some of the biggest challenges in care delivery by connecting critical patient data across providers, care settings, and systems.

By creating a more complete view of a patient’s health history, Rhode Island HIE saves providers and care teams valuable time, enhances care coordination, reduces information silos, and decreases administrative burden. Our suite of innovative tools delivers actionable insights, customizable reporting, and advanced filtering capabilities that help identify at-risk populations, improve patient outcomes, and support compliance with quality programs and reporting requirements.

CEND

Real-Time Notifications for Smarter Care.

The CRISP Event Notification Delivery (CEND) system is Rhode Island HIE’s real-time alerts system, providing healthcare organizations with timely notifications when their patients visit an emergency department, are admitted to a hospital, or are discharged from care.

By matching hospital encounter data to patient panels, CEND delivers relevant notifications to all of the patient’s care teams, supporting improved care coordination, smoother transitions of care, and compliance with regulatory and program requirements.

Capabilities

  • Delivers real-time notifications through multiple methods, including:
    • SFTP (Secure File Transfer Protocol)
    • Direct Secure Messaging
    • HL7 ADT messages for EHR integration

Key Features

  • Real-Time Notifications: Receive admission, discharge, and transfer (ADT) alerts from participating healthcare facilities.
  • Comprehensive Event Details: Access detailed information about patient encounters, including admission and discharge data.
  • CMS Compliance Support: Helps hospitals meet CMS Conditions of Participation requirements related to the electronic sharing of patient event notifications with care team members.

Rhode Island HIE Portal Tools and Applications

Transforming Data into Better Care

Rhode Island HIE connects healthcare organizations with the information they need to make timely, informed decisions. Through our HIE Portal, providers can access critical patient data, receive real-time notifications, and leverage powerful tools that support care coordination, population health management, and improved patient outcomes.

Clinical Information

Access the information you need, when you need it.

Easily view and search comprehensive clinical information directly in the HIE Portal.

View and search real-time patient data, including encounters, lab results, radiology reports, clinical notes, and care alerts, within the HIE Portal. By bringing critical health information together in one place, this application streamlines workflows, improves efficiency, and supports informed patient care.

Capabilities 

EHR Integration 
  • Integrates directly into major EHR systems, including Epic, Cerner, and Athenahealth.
  • Uses SMART on FHIR technology for seamless embedding within existing workflows.
  • Launches within the EHR without requiring a separate log-on.
Key Features
  • Clinical Data: Access patient health records, encounters, existing conditions, and allergies and vaccination record. 
  • Medication Management: Medication list(s) and PDMP data. 
  • Care Coordination: View the patient’s care teams, alerts, referrals and advance directives. 
  • Patient Information: View demographic information, contact details, next of kin, and more.

Proactively manage patient populations and improve care coordination.

Population Explorer provides near real-time encounter notifications, patient history, and transitions-of-care alerts that help providers identify at-risk patients, close gaps in care, and prioritize timely interventions.

Advanced filtering capabilities allow users to identify patients with shared risk factors, target outreach efforts, and support preventive screenings, vaccinations, and other population health initiatives.

 

Capabilities

  • Export all encounters to CSV file format.
  • Export single-patient encounters to CSV or PDF.

Key Features

  • Population health insights simplify the management of patient populations and allow identification of trends.
  • Near-real time notifications when patients are admitted or discharged, updated every 20 minutes.
  • Data-driven insights into preventive services, immunizations, and patient health trends facilitate targeted outreach.
  • Notification system integrates into existing workflows to reduce administrative burden.

Simplify patient panel management.

Panel Processor enables users to upload, validate, and manage patient panels used across HIE services. By automating panel processing, it reduces administrative effort and helps ensure timely, accurate patient alerts.

Capabilities 

  • Submit panels to the HIE in CSV format. 
  • Automates panel processing and validation. 
  • Connects patient panels to the Event Notification System.

Key Features

  • Easily upload patient panels into the HIE for processing. 
  • Facilitates the creation of Encounter Notification Panels, enabling notifications for patient encounters.
  • Integrates with existing healthcare systems, ensuring patient data is accurately processed.  

Simplify User Account Management

HIE Admin provides organizations with a secure, web-based tool for managing HIE Portal user accounts and permissions. Self-service administration tools simplify onboarding and account management, helping ensure the right users have the right access while reducing administrative burden and supporting compliance and data security.

Key Features and Capabilities

User Account Management:

  • Create single users or bulk-create users using CSV files.
  • Recreate deactivated users. 

Access and Credentialing Support:

  • Resend activation emails.
  • Reset passwords.

HIE Service Provisioning:

  • View, assign, and deactivate individual users access to specific HIE services.

User Verification:

  • Supports the 90-day user verification process for confirming user access is appropriate and up to date.
Ready to explore how our services can support your organization? Contact us today.